At Oines Counseling Co, your privacy, confidentiality, and trust are important to us. We are committed to maintaining appropriate safeguards for your personal information and protecting the confidentiality of information shared in connection with mental health services.

This page provides information regarding our website privacy practices, electronic communications, access to healthcare records, and website terms of use.

Effective Date: November 9, 2026

Oines Counseling Co, PLLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how information may be collected, used, maintained, and disclosed when you visit our website, contact our practice, or interact with us electronically.

Oines Counseling Co, PLLC provides mental health counseling services to individuals in Texas and Florida. We strive to handle personal information in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), the Texas Medical Records Privacy Act, and other applicable privacy requirements.

This policy applies to our public-facing website and general online interactions. It does not replace our separate HIPAA Notice of Privacy Practices, informed consent documents, or other clinical practice policies.

Information We Collect

Depending on how you interact with our website and practice, we may collect the following information:

Personal Information

Information you voluntarily provide when contacting our practice, including:

• Name and contact information, such as email address and phone number.

• Information submitted through website contact forms.

• General information about your interest in counseling services.

• Scheduling or appointment inquiry information.

• Other information you voluntarily provide when communicating with our practice.

Health-Related Information

If you voluntarily share information about your mental health, treatment needs, symptoms, or personal circumstances through a website contact form or other communication, we may receive that information.

Please avoid submitting sensitive personal or mental health information through general website contact forms or ordinary email, as these methods may not provide the same protections as secure healthcare communication platforms.

Information collected in connection with providing therapy services is handled in accordance with applicable healthcare privacy laws and our Notice of Privacy Practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and operating system.

• Device information.

• Pages visited and time spent on the website.

• Date and time of website visits.

• Referring website or webpage.

• General website usage and performance information.

This information may be collected through website hosting services, cookies, and similar technologies, depending on the website tools and settings in use.

How We Use Your Information

We may use information collected through our website and communications for the following purposes:

• Responding to inquiries and requests for information.

• Providing information about counseling services.

• Coordinating initial consultations or appointment requests.

• Communicating with prospective and existing clients.

• Improving website functionality, accessibility, and user experience.

• Maintaining website security and preventing fraudulent activity.

• Complying with applicable legal and regulatory requirements.

• Operating and managing our counseling practice.

Submitting information through our website does not establish a therapist-client relationship.

Cookies and Website Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic, and enhance the user experience.

Cookies are small text files stored on your device when you visit a website. They may be used to:

• Remember website preferences.

• Understand how visitors navigate our website.

• Monitor website performance.

• Improve website functionality.

Depending on the website platform and third-party services in use, certain information may be collected through analytics or other website technologies.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

We do not intentionally use website tracking technologies to collect or disclose protected health information for advertising purposes. We do not authorize the disclosure of protected health information to advertising or analytics companies unless permitted by applicable law and supported by any required authorization.

How We Share Information

Oines Counseling Co does not sell your personal information or protected health information.

We may share limited information with third-party service providers when necessary to operate our website and practice, respond to inquiries, or provide services. These providers may include:

• Website hosting and website management providers.

• Electronic health record and practice management platforms.

• Secure communication and scheduling platforms.

• Billing and payment processing providers.

• Insurance and claims processing providers.

• Technology and administrative support providers.

Examples of platforms that may be used in connection with our practice include Sessions Health and Headway, when applicable to the services being provided.

These third parties may have access to information necessary to perform their services. When required by law, appropriate contractual privacy and security protections, including Business Associate Agreements, are maintained with providers that create, receive, maintain, or transmit protected health information on our behalf.

We may also disclose information when required or permitted by law, including when necessary to comply with a legal obligation, respond to a valid legal process, protect the rights and safety of individuals, or address suspected unlawful activity.

We do not disclose protected health information for marketing or advertising purposes without the authorization required by applicable law.

HIPAA and Confidentiality of Clinical Information

Oines Counseling Co, PLLC is committed to protecting the confidentiality of information obtained in connection with mental health treatment.

Information collected or maintained as part of your clinical care may be considered protected health information (PHI) under HIPAA and applicable state privacy laws.

Clinical information is maintained separately from general website inquiries and is handled in accordance with applicable privacy and security requirements.

As permitted or required by law, protected health information may be used or disclosed for purposes including:

• Treatment.

• Payment and insurance claims processing.

• Healthcare operations.

• Compliance with applicable legal requirements.

• Other disclosures authorized by you or permitted by law.

Your clinical information will not be used or disclosed for purposes outside those permitted by applicable law without the appropriate authorization, when required.

For additional information about how your protected health information is used and disclosed, your rights regarding your health information, and how to submit a privacy complaint, please review our separate Notice of Privacy Practices.

Electronic Communications

We may communicate with prospective and existing clients through email, telephone, text messaging, and other electronic communication methods.

Please be aware that standard email and text messaging may not be fully secure. Although we take reasonable precautions to protect information, we cannot guarantee the confidentiality or security of information transmitted through ordinary electronic communication.

Please avoid sending sensitive mental health information, detailed treatment information, or other confidential information through general website contact forms, ordinary email, or text messaging.

Electronic communications are primarily intended for administrative purposes, such as scheduling, appointment coordination, and general practice inquiries.

For clinical communication, appointment management, and the exchange of sensitive information, clients may be directed to use the appropriate secure client portal or other approved communication platform.

Telehealth and Third-Party Platforms

Oines Counseling Co, PLLC provides telehealth counseling services to eligible individuals located in Texas and Florida.

Telehealth services may involve third-party platforms used for scheduling, electronic health records, billing, secure messaging, and video conferencing.

These platforms may collect or process information necessary to facilitate healthcare services. We make reasonable efforts to use appropriate technology providers and privacy safeguards consistent with applicable legal requirements.

Clients receiving telehealth services will receive additional information about telehealth privacy, confidentiality, potential risks, and technology requirements through our separate informed consent and telehealth consent documents.

Please review the privacy policies of any third-party platforms you use, as their practices may be governed by their own privacy policies and terms of service.

Information Security and Data Retention

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

These measures may include:

• Using appropriate secure technology platforms.

• Restricting access to personal and clinical information.

• Maintaining appropriate confidentiality and security practices.

• Working with third-party service providers that offer appropriate privacy and security safeguards.

• Maintaining records in accordance with applicable legal and professional requirements.

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy and to meet applicable legal, regulatory, licensing, and professional record-retention requirements.

Clinical records are retained separately and in accordance with applicable healthcare record-retention requirements.

Your Privacy Rights

Depending on the nature of the information collected and applicable federal and state law, you may have certain rights regarding your personal information and protected health information.

These rights may include:

• Requesting access to certain personal or health information.

• Requesting corrections to certain information.

• Requesting copies of applicable records.

• Requesting restrictions on certain uses or disclosures, when permitted by law.

• Requesting confidential communications.

• Filing a complaint if you believe your privacy rights have been violated.

Certain rights and limitations depend on whether the information is a general website record or part of your clinical record.

Requests involving clinical records or protected health information should be submitted directly to our practice through the contact information below. We may require identity verification before processing a request.

Nothing in this policy limits any privacy rights provided under applicable federal or state law.

Texas Privacy Rights and Consumer Information

Oines Counseling Co, PLLC recognizes the privacy protections provided under the Texas Medical Records Privacy Act, Texas Health and Safety Code, Chapter 181.

Individuals may request access to their healthcare records by submitting a written request to:

Oines Counseling Co, PLLC

Email: maddie@oinescounselingco.com

Requests will be processed in accordance with applicable state and federal requirements.

Individuals may also submit privacy-related complaints to the Texas Office of the Attorney General or contact the appropriate professional licensing authority.

Texas Office of the Attorney General

Website: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Texas Behavioral Health Executive Council (BHEC)

Website: https://bhec.texas.gov/

U.S. Department of Health and Human Services, Office for Civil Rights

Website: https://www.hhs.gov/hipaa/filing-a-complaint/

Children's Privacy

Our website is intended for adults, parents, guardians, and individuals seeking information about counseling services.

We do not knowingly collect personal information directly from children under the age of 13 through our website without appropriate parental consent or other legal authorization.

For individuals under the age of 18 seeking counseling services, information related to treatment, parental or guardian involvement, confidentiality, and consent is addressed through the applicable intake, informed consent, and clinical documentation processes.

Parents and legal guardians should contact our practice directly with questions regarding minor clients and applicable privacy rights.

Third-Party Websites and Links

Our website may contain links to third-party websites, resources, scheduling platforms, or other external services.

These websites are independently operated and have their own privacy policies and terms of use. Oines Counseling Co, PLLC is not responsible for the privacy practices, content, or security of third-party websites.

We encourage visitors to review the privacy policies of any external websites they access.

Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy as necessary to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised effective or last-updated date.

We encourage visitors to review this page periodically to remain informed about how information is collected, used, and protected.

Contact Information

If you have questions regarding this Privacy Policy, the collection or use of your personal information, or your privacy rights, please contact:

Oines Counseling Co, PLLC

Email: maddie@oinescounselingco.com

We are committed to protecting your privacy and maintaining a professional, respectful, and confidential environment for individuals seeking mental health services.

Effective Date: November 9, 2026

By accessing or using the Oines Counseling Co, PLLC website, you agree to the following Terms and Conditions. Please read these terms carefully before using this website.

Website Purpose

This website is intended to provide general information about Oines Counseling Co, available counseling services, professional background, and mental health resources.

The information provided on this website is for educational and informational purposes only and should not be considered medical advice, psychological treatment, diagnosis, or a substitute for individualized mental health care.

No Therapist-Client Relationship

Visiting this website, submitting a contact form, sending an email, or communicating through social media does not establish a therapist-client relationship.

A therapeutic relationship is established only after the appropriate intake, informed consent, and other required clinical processes have been completed and services have been mutually agreed upon.

No Emergency Services

Oines Counseling Co does not provide emergency mental health services through this website, email, social media, or general electronic communication.

If you are experiencing a mental health emergency or are concerned about your immediate safety, call 911, go to your nearest emergency department, or contact the 988 Suicide & Crisis Lifeline by calling or texting 988.

Website Information

Although we make reasonable efforts to provide accurate and current information, we do not guarantee that all website content is complete, accurate, or up to date.

Information regarding services, availability, fees, insurance participation, and practice policies may change without notice.

Please contact the practice directly to verify current information.

Intellectual Property

All content on this website, including written materials, graphics, logos, branding, photographs, and original resources, belongs to Oines Counseling Co, PLLC unless otherwise indicated.

Content may not be reproduced, distributed, modified, or used for commercial purposes without prior written permission.

External Links

This website may contain links to external websites or resources for informational purposes.

Oines Counseling Co, PLLC does not control or assume responsibility for the content, accuracy, privacy practices, or security of third-party websites.

Limitation of Liability

To the extent permitted by applicable law, Oines Counseling Co, PLLC is not responsible for damages arising from the use of, inability to access, or reliance upon information provided through this website.

Use of this website is voluntary and at your own discretion.

Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.

Contact

Questions regarding these Terms and Conditions may be directed to:

Oines Counseling Co., PLLC

Email: maddie@oinescounselingco.com

Oines Counseling Co, PLLC respects your right to access your healthcare records in accordance with applicable federal and Texas state laws.

Requesting Medical Records

Current and former clients may request copies of their healthcare records by submitting a written request to:

Oines Counseling Co, PLLC
Email: maddie@oinescounselingco.com

Please include your full name, date of birth, contact information, and a description of the records requested. Additional information may be requested to verify your identity.

Requests will be processed in accordance with applicable state and federal requirements.

Professional Licensing Complaints

For questions or complaints regarding the professional conduct of a Texas Licensed Clinical Social Worker, you may contact:

Texas Behavioral Health Executive Council (BHEC)
Website: https://bhec.texas.gov/

Privacy Complaints

For complaints concerning the privacy or confidentiality of healthcare information, you may contact:

Texas Office of the Attorney General
Consumer Protection Division
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

You may also file a complaint regarding potential HIPAA violations with the U.S. Department of Health and Human Services, Office for Civil Rights:

https://www.hhs.gov/hipaa/filing-a-complaint/

Oines Counseling Co, PLLC may communicate with prospective and existing clients through email, telephone, text messaging, and other electronic communication methods.

Please be aware that standard email and text messaging may not be fully secure. While we take reasonable precautions to protect your privacy, we cannot guarantee the confidentiality of information transmitted through ordinary electronic communication.

For your privacy and protection:

• Please avoid sending sensitive mental health information through general website contact forms.

• Do not include detailed personal or clinical information in ordinary emails or text messages.

• Use the designated secure client portal for clinical information and documents when available.

• Electronic communication is primarily intended for administrative purposes, including scheduling and appointment coordination.

We aim to respond to administrative communications within 48 business hours, Monday through Friday. Electronic communication is not monitored continuously and should not be used for emergencies.

Oines Counseling Co, PLLC does not provide crisis intervention or emergency mental health services through this website, email, text messaging, or social media.

If you or someone you know is experiencing an immediate mental health emergency, please use the following resources:

Immediate Danger: Call 911 or go to the nearest emergency department.

988 Suicide & Crisis Lifeline: Call or text 988 for free, confidential crisis support.

Crisis Text Line: Text HOME to 741741.

SAMHSA National Helpline: Call 1-800-662-HELP (4357) for mental health and substance use treatment referrals.

If you are seeking ongoing mental health support, please contact Oines Counseling Co, PLLC through the designated contact information on our website.

When submitting an inquiry through our website, please understand that:

• Submitting a contact form does not establish a therapist-client relationship.

• Website contact forms are intended for general inquiries and appointment requests only.

• Please do not include confidential, sensitive, or detailed mental health information.

• Your information may be used to respond to your inquiry in accordance with our Privacy Policy.

• We cannot guarantee the security of information transmitted through a general website contact form.

• This form is not monitored for emergencies.

By submitting this form, you acknowledge that you have reviewed this disclaimer and our Privacy Policy.